Privacy Policy

PRIVACY POLICY

Introduction

Protecting your privacy and the confidentiality of your information -- over the Internet, on the telephone, or through our offices -- has always been fundamental to the way we do business at the Edmonton Chamber of Commerce. We operate on the basis of a Privacy Policy that guides the handling of the personal information we collect. We have created this policy in order to demonstrate our commitment to protecting the privacy of our members, partners and potential website visitors. This policy is consistent with the Canadian Standards Association Model Code for the Protection of Personal Information (herein referred to as the “CSA Model Code”) and applicable privacy legislation. The Edmonton Chamber reserves the right to change this policy and it may be updated periodically. These changes may affect our use of your personal information. Please check for changes regularly.

Privacy Statement

This policy deals only with personal information handled by the Edmonton Chamber. Personal information identifies a specific individual but excludes business contact information. The following explains how we handle your personal information.

Accountability

The Edmonton Chamber is accountable for all personal information under its control. The Edmonton Chamber’s privacy officer is the vice president of public affairs, who is designated as responsible for the privacy policy. The privacy officer is:

Rick Hersack
Chief Economist
Phone: 780.426.4620
Edmonton Chamber of Commerce
#600 - 9990 Jasper Avenue
Edmonton, AB T5J 1P7
rhersack@edmontonchamber.com

Any questions about our handling of personal information should be directed to our Privacy Officer. Please see below for more information about the process for referring questions regarding your personal information.

Purpose of Personal Information

The purpose for which the Edmonton Chamber collects personal information will be identified at or before the time the information is collected. We may collect personal information for the purposes of:

We will not use personal information for any purpose other than that identified at or before the time of collection.

Consent

The Edmonton Chamber seeks consent for all personal information we collect, use and/or disclose prior to, or at the time of, collection. If you have voluntarily provided information, you have consented to the collection, use and/or limited disclosure of your personally identifiable information as described in this privacy policy. As required by law, we will not use your personal information for any purpose other than that for which you have consented. Should we require personal information for a new purpose, we will contact you to seek consent for that new use.

Limits for Collecting, Using, Disclosing and Keeping Personal Information

We do not collect, use or disclose personal information of individuals except when you give consent and provide the information on a voluntary basis. There may be occasions where more specific personal information is necessary for us to proceed with a request for information, or provide you with a product or service. In such cases, we will provide you with a description on the information we need. In all cases, the Edmonton Chamber limits the amount and type of information collected to only that which is required to provide you with the requested information, product, or service. We collect only information that is voluntarily provided by you and undertake that such information will be kept strictly confidential.

We retain personal information only as long as is necessary to provide you with the requested product, service or information and then delete or destroy this information as appropriate to do so. For example, personal information that is voluntarily provided to enable the renewal of your membership or registration for our annual golf tournament, will be used only for this one particular renewal or registration, and will then be effectively deleted or destroyed as required.

In some cases, legal reporting and retention requirements require us to retain information for a specific amount of time. In general, under these limited circumstances, the we keep privacy protected information for a period of approximately two years.

We will not sell or trade any personal information with third parties. The Edmonton Chamber may transfer information to service providers where information processing is outsourced in the course of certain administrative procedures or member services. Where personal information is transferred to a service provider for processing, we require that provider to respect this Privacy Policy and we restrict them from using or disclosing personal information transferred to them for any purpose other than the provision of services to us.

Any personal information that we keep is kept in such a manner as to ensure its security and confidentiality at all times.

Safeguarding Personal Information

We respect the privacy of our members, partners, website visitors and internet users, and will protect that privacy as vigorously as possible. We store personal information in electronic and physical files that are secure. Our security measures include:

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or receive from us electronically. This is especially true for information you transmit to us via e-mail. We have no way of protecting that information until it reaches us. Once we receive your transmission, we make our best efforts to ensure its security on our servers.

Accuracy of and Access to Personal Information Collected

We make every effort to keep personal information as accurate, complete, current and relevant as necessary for the identified purposes. We do not routinely update personal information. Also on written request you may view or edit you personal information as collected and currently stored by the Edmonton Chamber. The Edmonton Chamber will inform you of what personal information we have, what it is being used for and, wherever possible, to whom it has been disclosed. There may be exceptional circumstances as provided by law under which the Edmonton Chamber may not be able to give an individual access to the personal information about her or him held by the Edmonton Chamber (see PIPA Section 24) In this case the Edmonton Chamber will explain the reason for this lack of access. Any requests should be directed to our Privacy Officer. To make a request, please send a personally-signed letter to:

Privacy Officer
Edmonton Chamber of Commerce
#600 - 9990 Jasper Avenue
Edmonton, AB, T5J 1P7

In your letter please specify the following information: your name, complete contact information, membership number, business or organizational affiliation, and the nature of your request, including whether you wish to edit or simply view the information, or inquire as to its use and/or disclosure. We will reply to your request within sixty days after receipt of the request, or if we are not able to respond within this time period, we will send you a notice of extension. If we are not able to disclose all the personal information we hold on you, we will give you a reason for our inability to do so, unless prohibited by law.

Questions

Any questions or comments should be directed to our Privacy Officer (below).

Lee Ferris 
Marketing & Digital Communications Manager 
780.409.2141 
lferris@edmontonchamber.com

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